Terms & Conditions — jiwin Casino

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," "you") and jiwin Casino ("jiwin," "we," "us," "our"), the operator of the online gaming platform accessible at jiwin.vip and its associated subdomains and mobile-optimised versions (collectively, the "Platform").

By registering a jiwin account, accessing the Platform, or placing any wager on any game or betting market available through jiwin, you acknowledge that you have read, understood, and agreed to be bound by these Terms in full, along with our Privacy Policy, Responsible Gaming Policy, and any game-specific rules published on the Platform from time to time.

If you do not agree with any part of these Terms, you must immediately cease using the jiwin Platform and close your account. Continued use of the Platform constitutes ongoing acceptance of these Terms as they may be amended from time to time.

To register and use jiwin Casino, you must satisfy all of the following eligibility requirements at the time of registration and throughout your use of the Platform:

• You must be at least 21 years of age, in accordance with PAGCOR regulations governing casino-style gambling in the Philippines.
• You must be a natural person — corporate entities may not hold player accounts on jiwin.
• You must not be a current employee, contractor, director, or close family member of any such person affiliated with jiwin or any of its software, payment, or content providers.
• You must not be accessing jiwin from a jurisdiction where online gambling is prohibited by applicable law.
• You must not be subject to any active self-exclusion order on jiwin or on any other licensed gambling platform operating in the Philippines.
• You must be the legal owner or have explicit authorisation to use the payment method you use to fund your jiwin account.

jiwin reserves the right to request age and identity verification documentation at any time during the account lifecycle, not only at the point of withdrawal. Failure to provide requested documentation within the specified timeframe may result in account suspension.

Each player is permitted to hold only one (1) registered account on the jiwin Platform. The creation of multiple accounts — whether under the same name, the same device, the same payment method, or the same household — is strictly prohibited.

When registering a jiwin account, you agree to provide accurate, complete, and up-to-date information. You must notify jiwin promptly of any changes to your registered information, including your email address, mobile number, or residential address, by updating your account settings or contacting our support team.

jiwin reserves the right to decline any registration application without providing a reason, or to close an existing account that was registered in breach of these Terms.

• Registering with false identity information is prohibited and constitutes grounds for immediate account closure.
• Players must not allow third parties to use or access their jiwin account under any circumstances.
• Account credentials must be kept confidential. jiwin will never ask for your password via email, live chat, or telephone.

You are solely responsible for maintaining the confidentiality of your jiwin account credentials, including your username, password, and any OTP codes generated for two-factor authentication. Any activity conducted through your jiwin account is your responsibility, whether or not it was authorised by you.

If you have reason to believe that your account credentials have been compromised or that your account has been accessed without your authorisation, you must notify jiwin immediately via our 24/7 live chat support. jiwin will take reasonable steps to assist with account recovery and investigation upon receiving a verified report of unauthorised access.

jiwin shall not be liable for any loss or damage arising from your failure to maintain the security of your account credentials, including losses resulting from unauthorised betting activity conducted through your account prior to jiwin being notified of the security breach.

jiwin accepts deposits through the following payment methods: GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, and USDT. Minimum deposit amounts and any applicable processing terms are displayed on the Wallet page within your jiwin account at the time of transaction.

All deposits must be made from a payment method registered in your own name. jiwin does not accept third-party deposits. Funds deposited by a payment method that is not registered to the account holder may be returned, and the account may be subject to review.

• Deposits are credited to your jiwin account balance upon confirmation by the respective payment processor.
• jiwin does not charge platform fees on standard deposits. Third-party charges by your bank or e-wallet provider are outside jiwin's control.
• jiwin reserves the right to reverse any deposit that is subsequently identified as fraudulent, unauthorised, or in breach of these Terms.
• All transaction amounts are denominated in Philippine Peso (PHP / ₱) for Philippine-based players.

jiwin does not accept cash deposits under any circumstances. Do not transfer funds to any individual purporting to act on behalf of jiwin — all legitimate deposits are processed exclusively through the official Wallet section of your jiwin account.

Withdrawal requests from your jiwin account are subject to the following conditions:

• Your jiwin account must have completed KYC (Know Your Customer) identity verification before any withdrawal can be processed.
• Withdrawals must be made to a payment method registered in your own name. jiwin does not process withdrawals to third-party accounts.
• The withdrawal method must match or be consistent with the deposit method used to fund the balance being withdrawn, subject to jiwin's anti-money laundering procedures.
• Any active wagering requirements on bonus funds must be fully satisfied before the associated funds become eligible for withdrawal.
• jiwin reserves the right to conduct additional verification checks on withdrawal requests, particularly for amounts above specified thresholds.

Standard processing times for verified accounts are: GCash and PayMaya — 5 to 20 minutes; BPI, BDO, and Metrobank — same business day for requests submitted before 9:00 PM Philippine Standard Time; USDT — within 30 minutes. These timelines are indicative and may vary under exceptional circumstances.

The following activities are strictly prohibited on the jiwin Platform. Engaging in any of these activities constitutes a material breach of these Terms and may result in immediate account suspension, balance forfeiture, and reporting to relevant authorities:

• Fraud and Misrepresentation: Providing false identity information, using stolen payment methods, or misrepresenting your eligibility to use jiwin.
• Bonus Abuse: Creating multiple accounts to claim welcome bonuses, using automated systems to exploit promotional offers, or colluding with other players to manipulate bonus outcomes.
• Money Laundering: Using the jiwin Platform for the purpose of processing proceeds of criminal activity, regardless of the source.
• Collusion: Coordinating with other players in live dealer games, poker, or any other game format to gain an unfair advantage at the expense of other players or jiwin.
• Chargebacks: Initiating illegitimate chargeback or payment reversal requests on deposits after participating in gameplay funded by those deposits.
• Technical Exploitation: Exploiting software bugs, errors, or technical vulnerabilities on the jiwin Platform to gain an unintended advantage.
• Underage Gambling: Knowingly allowing or facilitating access to jiwin by any person under 21 years of age.

jiwin employs fraud detection systems and cooperates fully with Philippine law enforcement authorities and PAGCOR in the investigation of suspected prohibited activities.

All games available on the jiwin Platform — including live dealer games, RNG (Random Number Generator) slots, bingo, sports betting, and arcade titles — are subject to their respective game rules as displayed within the game interface at the time of play. In the event of any conflict between these Terms and game-specific rules, the game-specific rules shall prevail in respect of gameplay mechanics, while these Terms shall prevail in respect of account and payment matters.

jiwin is committed to providing provably fair gaming outcomes. RNG games are provided by certified third-party software developers whose random number generators are independently audited. Live dealer games are conducted by trained dealers via certified live streaming technology.

jiwin does not guarantee any specific outcome, return-to-player rate, or win frequency for any game on the Platform. Published Return to Player (RTP) percentages represent theoretical long-term statistical averages and are not a guarantee of outcomes in any individual session.

jiwin offers various promotional bonuses to eligible players from time to time, including but not limited to welcome deposit bonuses, reload bonuses, cashback offers, free spins, and VIP tier rewards. The following general terms apply to all bonuses unless otherwise stated in the specific promotion's terms:

• Bonuses are available to players who meet the stated eligibility criteria for each promotion. jiwin reserves the right to determine eligibility at its sole discretion.
• All bonus credits are subject to wagering requirements. Bonus funds and any winnings derived from bonus funds cannot be withdrawn until the applicable wagering requirement has been met in full.
• Wagering requirements must be fulfilled within the stated validity period. Bonus credits and associated winnings that remain subject to wagering requirements at the expiry of the validity period will be removed from the account without compensation.
• Maximum bet limits apply when bonus funds are active. Bets placed in excess of the maximum bonus bet limit may result in the forfeiture of the bonus and any associated winnings.
• Bonuses may be restricted to specific games. Not all games contribute equally to wagering requirements — individual promotion terms will specify contribution rates by game category.
• jiwin reserves the right to amend, suspend, or withdraw any promotion at any time without prior notice.

jiwin is committed to promoting responsible gambling and operates in accordance with PAGCOR's responsible gaming guidelines. We recognise that gambling, while an entertainment activity for the majority of players, can become problematic for some individuals. jiwin provides the following responsible gaming tools, all accessible via your account settings:

• Deposit Limits: Set daily, weekly, or monthly caps on the total amount you may deposit into your jiwin account.
• Session Time Limits: Set a maximum duration for each jiwin gaming session. You will receive a notification when your set limit is approaching.
• Reality Checks: Configure periodic on-screen reminders of how long you have been playing during a session.
• Cooling-Off Period: Temporarily suspend your jiwin account for a period of 24 hours, 7 days, 30 days, or 6 months.
• Self-Exclusion: Permanently close your jiwin account and request exclusion from marketing communications. Self-exclusion requests are processed within 24 hours and cannot be reversed for a minimum period of 6 months.

Players who believe they may have a gambling problem are encouraged to seek assistance. jiwin supports the responsible gaming resources provided through the PAGCOR framework for online gambling in the Philippines. If you are concerned about your gambling habits, contact the jiwin support team via live chat — our support team is trained to assist players seeking responsible gaming support confidentially and without judgment.

All content on the jiwin Platform — including but not limited to text, graphics, logos, interface design, game software, audiovisual content, brand names, and trademarks — is the property of jiwin Casino or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the jiwin Platform solely for your personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not permit you to reproduce, distribute, modify, create derivative works of, or commercially exploit any jiwin content without prior written consent from jiwin.

Nothing in these Terms transfers any intellectual property rights to you. jiwin's trademarks, service marks, and trade names may not be used in connection with any product or service not offered by jiwin without prior written permission.

To the fullest extent permitted by applicable law, jiwin Casino shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of or inability to use the jiwin Platform, including losses arising from:

• Interruptions to the Platform due to scheduled or emergency maintenance.
• Third-party service outages affecting payment processing, game delivery, or data transmission.
• Technical malfunctions in games that are voided and stakes returned in accordance with Section 8.
• Delays in deposit crediting or withdrawal processing attributable to payment processors or banking institutions.
• Unauthorised access to your account resulting from your failure to maintain credential security.

In no event shall jiwin's total liability to you in respect of any claim exceed the total net amount deposited by you into your jiwin account during the 30-day period preceding the event giving rise to the claim. This limitation applies regardless of the legal theory under which the claim is made.

Nothing in these Terms limits jiwin's liability for fraud, death, or personal injury caused by jiwin's negligence, or any other liability that cannot be lawfully excluded or limited under applicable Philippine law.

Either party may terminate the player-operator relationship at any time:

• Player-initiated closure: You may close your jiwin account at any time by contacting our support team. Upon closure of a verified account in good standing, any remaining real-money balance (excluding active bonus funds not yet meeting wagering requirements) will be returned to you via your registered withdrawal method within the standard processing timeframe.
• jiwin-initiated closure: jiwin reserves the right to suspend or permanently close any account that is found to be in breach of these Terms, engaged in prohibited activities as defined in Section 7, or posing a risk to the integrity of the Platform or other players.

In the event of jiwin-initiated account closure for cause (i.e., breach of these Terms), jiwin reserves the right to withhold any associated balance pending investigation. Where a balance is ultimately determined to be legitimately earned and not associated with prohibited activity, it will be returned to you less any applicable deductions.

Account closure does not affect any rights or obligations that accrued prior to closure, including any outstanding verification requirements or disputed transaction investigations.

jiwin reserves the right to amend, update, or replace these Terms at any time. When material changes are made, jiwin will provide reasonable notice to registered players via:

• A notification displayed on the jiwin Platform upon your next login following the update.
• An email notification to your registered email address where the change is considered material.

The most current version of these Terms, with the effective date indicated in the page header, will always be accessible at jiwin.vip/terms-conditions. Your continued use of the jiwin Platform after the effective date of any amendment constitutes your acceptance of the updated Terms. If you do not agree with any amended Terms, you must cease using the Platform and may request account closure.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter — including non-contractual disputes or claims — shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

In the event of a dispute between you and jiwin, we encourage you to contact our support team in the first instance to seek an informal resolution. jiwin will use reasonable efforts to resolve disputes amicably within a reasonable timeframe.

If an informal resolution cannot be reached, disputes shall be submitted to the exclusive jurisdiction of the appropriate courts of the Philippines. This does not affect any statutory consumer rights you may have under applicable Philippine law that cannot be contractually excluded.

For questions, concerns, or complaints relating to these Terms and Conditions, or for any other matter relating to your jiwin account, you may contact us through the following channels:

• Live Chat: Available 24/7 directly within the jiwin Platform after signing in to your account. Average response time under 3 minutes. Tagalog-fluent agents available.
• Email: [email protected] — for non-urgent written enquiries, document submissions, and formal complaints. Responses are typically provided within 24 hours on business days.

When contacting jiwin support, please have your registered username and account details available to facilitate prompt assistance. For security purposes, jiwin may require additional identity verification before discussing account-specific information.

These Terms were last reviewed and updated on 1 January 2026. They supersede all previous versions of the jiwin Casino Terms and Conditions.