Privacy Policy — jiwin Casino

This Privacy Policy ("Policy") describes how jiwin Casino ("jiwin," "we," "us," "our") collects, processes, stores, and protects the personal information of individuals ("you," "your," "Player") who register for and use the online gaming platform accessible at jiwin.vip and its associated mobile-optimised interfaces (collectively, the "Platform").

jiwin operates the Platform for Filipino players and takes the privacy and security of player data seriously. This Policy has been prepared in compliance with the requirements of the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission of the Philippines.

By creating a jiwin account or using any part of the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Policy, please do not register or continue using the jiwin Platform.

jiwin Casino is the data controller responsible for the personal data processed through the jiwin Platform. As data controller, jiwin determines the purposes for which, and the manner in which, your personal data is processed.

jiwin is the operator of jiwin.vip, an online gaming platform designed specifically for the Philippine market. The Platform offers casino games, sports betting, bingo, and related gaming services to eligible Filipino players aged 21 and above, operating within the PAGCOR regulatory framework for online gambling in the Philippines.

All data subject rights requests, privacy-related inquiries, and complaints should be directed to the jiwin Data Protection Officer via the contact details provided in Section 15 of this Policy.

jiwin collects personal data through several means — information you provide directly, data generated automatically through your use of the Platform, and information received from third parties in the course of regulatory compliance and payment processing. The categories of personal data we collect are described in the table below.

jiwin does not collect sensitive personal information beyond what is strictly required for identity verification and regulatory compliance purposes. We do not collect biometric data other than as part of government-issued ID verification. We do not collect data on religious beliefs, political affiliations, or health information.

jiwin processes your personal data for the following purposes:

• Account Registration and Management: To create and maintain your jiwin player account, verify your identity, and manage your account settings and preferences.
• Age and Identity Verification (KYC): To comply with the 21+ age requirement and PAGCOR anti-money laundering obligations. KYC verification is a legal requirement before withdrawal processing.
• Payment Processing: To process deposits from GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, and USDT, and to process withdrawal requests back to verified payment methods in your name.
• Game Delivery: To provide access to and delivery of jiwin's game library, including live dealer tables, slots, sports betting, bingo, and arcade titles.
• Customer Support: To respond to your enquiries, resolve disputes, investigate complaints, and deliver account-related support through live chat and email.
• Security and Fraud Prevention: To detect, investigate, and prevent unauthorised account access, fraudulent transactions, bonus abuse, money laundering, and other prohibited activities on the Platform.
• Legal and Regulatory Compliance: To meet jiwin's obligations under applicable Philippine law, including PAGCOR regulatory requirements, anti-money laundering law, and data privacy law.
• Responsible Gaming: To monitor gameplay patterns and account activity for indicators of problem gambling behaviour, to administer self-exclusion requests, and to implement responsible gaming tools requested by you.
• Platform Improvement: To analyse usage patterns and technical performance data for the purpose of improving the jiwin Platform, fixing errors, and developing new features.
• Marketing Communications: To send you promotional offers, bonus notifications, and game recommendations — only where you have given consent to receive marketing communications from jiwin.

jiwin processes your personal data on one or more of the following legal bases, in accordance with the Philippine Data Privacy Act of 2012:

• Consent: Where you have provided explicit consent for a specific processing activity, such as opting in to receive marketing communications from jiwin. You may withdraw consent at any time by adjusting your account settings or contacting support.
• Contractual Necessity: Where processing is necessary to perform the contract between you and jiwin — specifically, to operate your account, process payments, and deliver gaming services.
• Legal Obligation: Where processing is required to comply with jiwin's obligations under Philippine law, including identity verification under PAGCOR requirements, anti-money laundering obligations under Republic Act 9160, and data retention requirements.
• Legitimate Interests: Where processing is necessary for jiwin's legitimate business interests — such as fraud prevention, platform security, and analytics — provided those interests are not overridden by your privacy rights.

jiwin does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. Your data may be shared with third parties only in the following circumstances:

• Payment Processors: We share financial data with payment processors — including GCash, PayMaya, BPI, BDO, Metrobank, and InstaPay — to the extent necessary to process deposits and withdrawals on your behalf.
• Game Software Providers: Game developers and live dealer platform providers who supply games to jiwin may receive limited technical data necessary for game delivery, session management, and fairness auditing.
• Identity Verification Services: Third-party KYC and identity verification providers may receive identity documents and personal data for the purpose of verifying your age and identity in accordance with our regulatory obligations.
• Regulatory and Law Enforcement Authorities: jiwin will disclose personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council, or other Philippine government authorities where required by law, court order, or lawful authority.
• Fraud Prevention Services: jiwin may share data with specialist fraud detection providers to identify and prevent prohibited activities including account takeover, bonus abuse, and payment fraud.
• Professional Advisers: Lawyers, auditors, and accountants advising jiwin may access personal data on a need-to-know basis, subject to confidentiality obligations.

All third parties with whom jiwin shares personal data are contractually bound to handle that data in accordance with applicable privacy law and jiwin's data protection standards. jiwin remains responsible for ensuring that third-party processors maintain appropriate security measures.

jiwin uses cookies and similar tracking technologies on the Platform to enable core functionality, improve user experience, analyse platform performance, and — where you have consented — deliver personalised content and marketing communications.

The types of cookies used by jiwin are:

• Strictly Necessary Cookies: Essential to the operation of the jiwin Platform. These cookies enable session management, security functions, and login state. They cannot be disabled without impairing Platform functionality.
• Functional Cookies: Allow the Platform to remember your preferences — such as language settings, game display preferences, and notification settings — to provide a more personalised experience.
• Analytics Cookies: Used to collect aggregated data about how players use the jiwin Platform — which pages are visited most frequently, where players enter and exit, and how performance varies across devices. This data is used to improve the Platform.
• Marketing Cookies: Used only where you have consented to marketing communications, to track the effectiveness of promotional campaigns and deliver relevant offers. You may withdraw consent to marketing cookies via your account settings at any time.

Your browser settings can be configured to refuse cookies or to notify you when cookies are being set. However, disabling strictly necessary cookies will significantly impair your ability to use the jiwin Platform, including preventing login and game access.

jiwin retains your personal data for as long as is necessary to fulfil the purposes described in this Policy and to comply with applicable legal obligations. The following general retention guidelines apply:

• Active Account Data: Personal data associated with an active jiwin account is retained for the duration of the account's active status and for a minimum period of five (5) years following account closure, in accordance with Philippine anti-money laundering record-keeping requirements.
• KYC and Identity Documents: Identity verification documents are retained for a minimum of five (5) years from the date of last transaction, as required by applicable Philippine law.
• Transaction Records: Financial transaction records — including deposits, withdrawals, and bet histories — are retained for a minimum of five (5) years from the transaction date.
• Support Communications: Customer support correspondence and live chat transcripts are retained for a minimum of two (2) years from the date of the interaction.
• Marketing Data: Marketing preference records and communications histories are retained until you withdraw consent or close your account, at which point they are deleted within 30 days.

jiwin implements technical and organisational measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the jiwin Platform is protected by SSL/TLS encryption at the same security level used by Philippine banks and major financial institutions.
• Encrypted Data Storage: Personal data stored on jiwin servers is encrypted at rest using AES-256 encryption. Financial data and identity documents are subject to additional access controls.
• Access Controls: Access to player personal data by jiwin staff is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and security training requirements.
• Two-Factor Authentication: jiwin supports OTP-based two-factor authentication for player accounts to reduce the risk of unauthorised account access.
• Security Monitoring: jiwin's platform infrastructure is subject to continuous security monitoring, vulnerability scanning, and periodic independent security assessments.

While jiwin employs industry-standard security measures, no online platform can guarantee absolute security. You are responsible for maintaining the security of your account credentials. If you suspect your account has been compromised, contact jiwin support immediately via 24/7 live chat.

Under the Philippine Data Privacy Act of 2012, you hold the following rights in respect of your personal data processed by jiwin. You may exercise any of these rights by contacting jiwin's Data Protection Officer using the contact details in Section 15.

• Right to Be Informed: The right to be informed that your personal data is being collected and processed, and to understand the basis and purpose of that processing. This Policy is jiwin's primary means of fulfilling this obligation.
• Right to Access: The right to request a copy of the personal data jiwin holds about you, together with information about how it is being processed. jiwin will respond to access requests within 30 days.
• Right to Correction: The right to request correction of inaccurate or incomplete personal data that jiwin holds about you. You may also update most account data directly through your jiwin account settings.
• Right to Erasure ("Right to be Forgotten"): The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and there is no other legal basis for continued processing. Note that jiwin may be required to retain certain data for legal compliance purposes as described in Section 8.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes, or where jiwin is relying on legitimate interests as the legal basis. Upon receipt of a valid objection, jiwin will cease the relevant processing unless compelling legitimate grounds exist to continue.
• Right to Data Portability: The right to receive a copy of the personal data you have provided to jiwin in a structured, commonly used, machine-readable format, and the right to have that data transmitted to another data controller where technically feasible.
• Right to Damages: The right to claim compensation for any harm suffered as a result of jiwin's inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorised processing of your personal data.

To exercise any of the above rights, please contact jiwin's Data Protection Officer via email at [email protected] with the subject line "Data Subject Rights Request," or via the 24/7 live chat function within your logged-in jiwin account. jiwin will acknowledge your request within 5 business days and respond in full within 30 calendar days of receipt.

jiwin may send you promotional communications — including bonus offers, game announcements, VIP tier updates, and platform news — only where you have provided consent to receive such communications. Consent to marketing is a separate, optional opt-in during jiwin account registration and can be changed at any time through your account notification settings.

jiwin sends marketing communications via the following channels, subject to your consent for each channel:

• Email notifications to your registered email address.
• SMS notifications to your registered Philippine mobile number.
• In-platform notifications displayed within your jiwin account dashboard upon login.

You may opt out of all marketing communications at any time by adjusting your notification preferences in your jiwin account settings, or by contacting support and requesting removal from all marketing lists. Opting out of marketing will not affect transactional communications — such as deposit confirmations, withdrawal processing updates, and account security alerts — which are sent regardless of marketing preferences as they are necessary for account operation.

The jiwin Platform is strictly for adults aged 21 years and above, in accordance with PAGCOR regulations governing casino-style gambling in the Philippines. jiwin does not knowingly collect or process personal data from individuals under the age of 21.

If jiwin becomes aware that personal data has been collected from an individual under 21 years of age, that data will be immediately deleted and the associated account will be closed. Any deposits made on an account subsequently determined to belong to a minor may be refunded to the payment method of origin following investigation.

The jiwin Platform may contain links to or integrations with third-party services — such as payment processors, game software providers, and regulatory bodies. This Privacy Policy applies solely to personal data processed by jiwin in connection with the jiwin Platform and does not extend to the data practices of third-party websites or services.

When you interact with a third-party service accessible through or in connection with jiwin — such as initiating a GCash payment through the GCash app, or accessing a game delivered by a third-party software provider — that third party's own privacy policy governs the collection and use of your personal data in that interaction. jiwin encourages you to review the privacy policies of any third-party services you use in connection with your jiwin account.

jiwin is not responsible for the privacy practices or data security measures of third-party service providers beyond the contractual data processing obligations jiwin imposes upon them as described in Section 6.

jiwin reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, jiwin will provide notice to registered players through one or more of the following means:

• A notification displayed within your jiwin account upon your next login following the effective date of the update.
• An email notification to your registered email address where the change materially affects your privacy rights or how jiwin processes your data.

The most current version of this Privacy Policy, with the effective date stated at the top of the page, will always be accessible at jiwin.vip/privacy-policy. Your continued use of the jiwin Platform following the effective date of any update constitutes your acceptance of the revised Policy. If you do not agree with the updated Policy, you may request account closure by contacting jiwin support.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jiwin, please contact our Data Protection Officer through the following channels:

• Email: [email protected] — use the subject line "Privacy Enquiry" or "Data Subject Rights Request" to ensure your message is routed to the correct team. Responses are provided within 5 business days for acknowledgement and 30 calendar days for substantive response.
• Live Chat: Available 24/7 within your logged-in jiwin account. For complex privacy requests, our live chat team will connect you with the Data Protection Officer and confirm your request in writing via email.

If you believe that jiwin has not adequately addressed your privacy concerns, you have the right to lodge a complaint with the National Privacy Commission of the Philippines — the independent regulatory authority responsible for enforcing the Data Privacy Act of 2012. Information on filing a complaint with the NPC is available through the NPC's official government channels.

This Privacy Policy was last reviewed and updated on 1 January 2026. It supersedes all previous versions of the jiwin Casino Privacy Policy.